Updated 23 September 2026

Purchases & refunds

Know what you are buying before you pay.

Availability and checkout

Paid features are available only where the experience and payment provider enable them. Before placing an order, review the package, total price, currency, taxes or fees, whether it renews, and when the digital service will be delivered. A disabled or unconfigured checkout does not accept an order.

Palyxen purchases, where offered, provide the displayed amount of PALXN for supported Pattalium features. They do not promise investment returns or cash redemption. VIP benefits and their duration are those shown in the particular offer. Bundling a benefit with a coin does not remove payment-provider rules or your consumer rights.

Pattalium VIP subscriptions

Pattalium VIP is one recurring membership attached to your Pattalium Account. Its available benefits apply across connected Pattalium experiences. The membership page lists the benefits currently provided, the full recurring price and billing interval before you subscribe. No Palyxen coins are included in this subscription.

You authorise recurring payments on PayPal. Manage or cancel future renewals at Palyxen’s Pattalium VIP page, or through your PayPal automatic-payment settings. Cancellation preserves access through the paid expiry date; it does not itself request a refund. An unpaid renewal does not extend access. A refunded or reversed payment can remove the membership period funded by that payment. Existing subscribers retain their agreed plan terms; a new public offer does not change their subscription automatically. Your statutory rights remain unchanged.

Payment processing

PayPal processes eligible payments under its own terms. Pattalium confirms the provider's verified payment state before delivering an order. A pending authorization, query string or browser return is not proof of payment. Keep the order reference and confirmation.

Failed, duplicate or incorrect orders

Contact hello@rgg.me with the experience, username, order reference, date, amount and problem. Do not send a card number, password or PayPal credentials. Verified duplicate charges, missing delivery or incorrect orders should be corrected or refunded as applicable.

Withdrawal and consumer rights

Where EU or EEA consumer rules apply, distance purchases can have a 14-day withdrawal period. The exact rules depend on whether the purchase is digital content, a service or another product. Starting immediate delivery does not automatically remove that right. Any applicable exception needs the legally required express request or consent, acknowledgment and confirmation before delivery.

To exercise a withdrawal right, send a clear statement that you wish to withdraw, identifying the order, purchase date, your name and contact email. You may use this wording: “I withdraw from my purchase of [service/package], ordered on [date], order reference [reference]. My name and contact details are [details].” You do not have to use this template.

Rights relating to missing, faulty or misdescribed digital services remain separate from a change-of-mind request. Nothing here imposes a blanket no-refund rule or removes mandatory remedies. Discretionary requests outside statutory rights are assessed for the particular offer and circumstances.

Service-specific credits

DIFRXN explains technical generation failures and credits in its refund policy. An unwanted creative result is different from a failed job, but statutory remedies remain available. A reversal or refund can remove the corresponding unspent credit or benefit; it must not result in a duplicate charge.

Support and disputes

Approved refunds use the original payment channel where possible. Provider processing times apply. You may also use the dispute routes and statutory remedies available to you. Contacting Pattalium does not waive them.